Delivery & Returns
- Items are shipped through Courier services primarily TNT please allows at least 2 to 5 days for delivery. Uri Jacobi Oriental Carpets cannot guarantee delivery times, since we cannot take responsibility once the package is in the hand of the courier services. Your order will be processed and shipped as quickly as possible.
- Shipping charges: We offer free shipping within the United Kingdom. European delivery charges vary depending on location. There are no sales taxes, or hidden charges.
- Cancellation: If you wish to cancel you order, you can notify us by phone and confirm it by email at firstname.lastname@example.org before the item is despatched.
- Protecting you privacy is most paramount to Uri Jacobi. Any personal information you provide will be treated with complete discretion, and your personal information will not be used or disclosed. We comply with the Data protection Act of the United Kingdom.
Our policy lasts 14 calendar days from the day after you receive all goods. Once you’ve cancelled an order you then have a further 14 days to send the goods back.
Once the returned goods have been received then we will arrange a full refund (less shipping cost).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be securely packaged in weatherproof material (i.e. strong plastic).